Sales Manager

  • Salary:Negotiable
  • Experience:3
  • Type:Full Time
  • Job Level:Mid Level
  • Views: 568 views

Job Overview

  • Industry:BPO
  • Category:Sales
  • Minimum Education: Masters
  • Skills:Communication skills, Leadership skills, Analytical skills
  • Openings1
  • Job LocationLalitpur
  • Posted on:May 05,2021
  • Apply Before:May 22,2021
Expired
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Your key areas of responsibilities as a Broker Team Manager are:

Task Management

    • Work with broker team to ensure all leads are contacted within an hour whilst ensuring broker are always logged into phone queues during business hours.
    • Utilise Broker activity report to manager leads contacted ensuring broker compliance.
    • Utilise Compliance team activity report to manage phone leads not entered for data integrity.
    • Work to ensure crucial broker process documents are updated accordingly e.g Broker Manual and HLE Niches.
    • Handle customer complaints and source appropriate solutions delegating to Broker Team Manager Sydney as necessary.
    • Coordinate BDM meetings and training.
    • Approval authority with support in relation to duplicate valuations, pricing and escalations.
  • People Management
  • Effectively manage team by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Ensure monthly and quarterly employee updates are complete in line with budgets, compliance, progress and sales processes.
  • Coach and mentor broker to ensure compliance standards are met handling misconduct as appropriate.
  • Work with new brokers to ensure training requirements are met and compliance records are audited as required.
  • Participate and drive weekly meeting with key stakeholders to ensure the effective management of workload and budget.
  • Undertake other ad hoc duties as may be required from time to time.
  • Ensure compliance with and current knowledge of legislation, market trends and analysis and key industry drivers.

Key skills and qualifications required to meet position objectives:

  • Minimum 2 years experience in similar operating environment.
  • Qualification in Workplace Training & Assessment.
  • Leadership and Management.
  • Communication and Problem Solving Skills.
  • Relationship Building.
  • Coaching & Mentoring.
  • Decision Making & Judgment.
  • Intermediate Computer skills.

The Benefits of Joining us!

  • Get to work with one of our top Australian Mortage Broking company.
  • A secure long-term role.
  • Paid annual leave and sick leave.
  • Paid maternal and parental leaves.
  • Accident insurance for you and your 2 family members.
  • Office sponsored ‘Employee Assistance Program.
  • A 5-day work week except for 1 Sunday of the month.
  • An environment that values continuous learning and development.
  • Office-sponsored daily breakfasts and other benefits.
  • Recreation room to unwind and chill!
  • Parties and events – we want you to have some fun at work!
  • Working from home during COVID. All essentials equipment will be delivered to you.

Work hours: Work hours: 6:00 am to 2:00 pm including 1-hour lunch break

*The Position description will be discussed in detail during the virtual interview. Only short-listed candidates will be contacted.