Sales Manager
Job Overview
- Industry:BPO
- Category:Sales
- Minimum Education: Masters
- Skills:Communication skills, Leadership skills, Analytical skills
- Openings1
- Job LocationLalitpur
- Posted on:May 05,2021
- Apply Before:May 22,2021
Your key areas of responsibilities as a Broker Team Manager are:
Task Management
- Work with broker team to ensure all leads are contacted within an hour whilst ensuring broker are always logged into phone queues during business hours.
- Utilise Broker activity report to manager leads contacted ensuring broker compliance.
- Utilise Compliance team activity report to manage phone leads not entered for data integrity.
- Work to ensure crucial broker process documents are updated accordingly e.g Broker Manual and HLE Niches.
- Handle customer complaints and source appropriate solutions delegating to Broker Team Manager Sydney as necessary.
- Coordinate BDM meetings and training.
- Approval authority with support in relation to duplicate valuations, pricing and escalations.
- People Management
- Effectively manage team by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Ensure monthly and quarterly employee updates are complete in line with budgets, compliance, progress and sales processes.
- Coach and mentor broker to ensure compliance standards are met handling misconduct as appropriate.
- Work with new brokers to ensure training requirements are met and compliance records are audited as required.
- Participate and drive weekly meeting with key stakeholders to ensure the effective management of workload and budget.
- Undertake other ad hoc duties as may be required from time to time.
- Ensure compliance with and current knowledge of legislation, market trends and analysis and key industry drivers.
Key skills and qualifications required to meet position objectives:
- Minimum 2 years experience in similar operating environment.
- Qualification in Workplace Training & Assessment.
- Leadership and Management.
- Communication and Problem Solving Skills.
- Relationship Building.
- Coaching & Mentoring.
- Decision Making & Judgment.
- Intermediate Computer skills.
The Benefits of Joining us!
- Get to work with one of our top Australian Mortage Broking company.
- A secure long-term role.
- Paid annual leave and sick leave.
- Paid maternal and parental leaves.
- Accident insurance for you and your 2 family members.
- Office sponsored ‘Employee Assistance Program.
- A 5-day work week except for 1 Sunday of the month.
- An environment that values continuous learning and development.
- Office-sponsored daily breakfasts and other benefits.
- Recreation room to unwind and chill!
- Parties and events – we want you to have some fun at work!
- Working from home during COVID. All essentials equipment will be delivered to you.
Work hours: Work hours: 6:00 am to 2:00 pm including 1-hour lunch break
*The Position description will be discussed in detail during the virtual interview. Only short-listed candidates will be contacted.