Operation Executive

at SMP Pvt Ltd Kathmandu
  • Salary:20000
  • Experience:1
  • Type:Full Time
  • Job Level:Entry Level
  • Views: 365 views

Job Overview

  • Industry:Advertising Agency
  • Category:Business Development
  • Minimum Education: Bachelors
  • Skills:Communication (both written and spoken), Leadership
  • Openings2
  • Job LocationKathmandu
  • Posted on:February 28,2021
  • Apply Before:March 06,2021

• Become the reliable point of contact for each customer that is required to establish a strong bus


·        Take ownership of customers issues and follow problems through to resolution


·        Set a clear mission and deploy strategies focused towards that mission



·        Develop service procedures, policies and standards


·        Keep accurate records and document customer service actions and discussions



·        Analyse statistics and compile accurate reports



·        Keep ahead of Company developments and apply best practices to areas of improvement



·        Control resources and utilise assets to achieve qualitative and quantitative targets


·        Maintain an orderly workflow according to Prioritizing relationships.


·        Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.


·        Develop open and effective channels of communication with each client that can be     employed by other departments as well.

·        Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.


·        Encourage revenue growth by inspiring clients to purchase accessories and additional services