• Become the reliable point of contact for each customer that is required to establish a strong bus

·        Take ownership of customers issues and follow problems through to resolution

·        Set a clear mission and deploy strategies focused towards that mission

·        Develop service procedures, policies and standards

·        Keep accurate records and document customer service actions and discussions

·        Analyse statistics and compile accurate reports

·        Keep ahead of Company developments and apply best practices to areas of improvement

·        Control resources and utilise assets to achieve qualitative and quantitative targets

·        Maintain an orderly workflow according to Prioritizing relationships.

·        Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.

·        Develop open and effective channels of communication with each client that can be     employed by other departments as well.

·        Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.

·        Encourage revenue growth by inspiring clients to purchase accessories and additional services