Client Service Officer
Job Overview
- Industry:Advertising Agency
- Category:Client Services
- Minimum Education: MBA
- Skills:Organizational Skills, Communication Skills, Time Management, Problem-Solving Skills.
- Openings2
- Job LocationKathmandu
- Posted on:March 21,2024
- Apply Before:March 29,2024
Join Our Team!
We're seeking a talented individual who can help manage day-to-day tasks, organize schedules, and provide crucial support in client meetings and project management.
Responsibilities:
- Provide help and advice with regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
- Define and execute the marketing and communication activities according to our marketing plan
- Coordinate all marketing activities to generate lead
- Inform clients and prospects of products and services through creative marketing strategies
- Track performance of all marketing campaigns
- Communicate courteously with customers by telephone, email, letter and face-to-face.
- Develop open and effective channels of communication with each client that can be employed by other departments
- as well.
- Handling customer complaints.
- Keeping accurate records of discussion or correspondence with clients.
- Coordinate internal projects and determine the best utilisation of the resources to increase customer services.
- Encourage revenue growth by inspiring clients to purchase the available services.
- Become the reliable point of contact for each client that is required to establish a strong business relationship.
- Develop feedback or complaints procedures for customers to use.
- Improving customer service procedures, policies and standards for the organization or department.
- Track internally the services provided to the clients.
- Monitor clients social media activity and track the changes(overall page performance).
- Sending work calendar plans to the client and getting approval/ feedback.
- Inform the team about the contract renewal and necessary changes/ feedback.
Skills - Highly proficient in Microsoft Office Programs, especially excel and word.
- Must demonstrate ability to meet deadlines.
- Knowledge of conflict resolution techniques
- Strong communication skills required
- Must have 2-wheeler and a valid license
- Must have a laptop
If you are interested in any of these positions, please send your resume to [email protected]. We look forward to hearing from you!